Why The CAPA-Process Is A Challenge

Here are some of the typical situations you might recognize in your current CAPA-system:

  • You receive the same complaints over and over - AGAIN
  • Your colleagues don't follow the Corrective and Preventive Actions procedure - AGAIN
  • Your colleagues don't complete the whole form, information is missing - AGAIN
  • Your colleagues don't know the difference between Corrective and Preventive Actions - AGAIN
  • You have discussions with management about responsibility and prioritizing actions - AGAIN
  • You are facing hurdles implementing your (updated) Escalation Process
  • You are facing challenges with your CAPA-system every day

And there might be many other situations in your company...

... the question is: How functional is your CAPA-system? Is everything working properly? Are you 100% sure you are not heading towards a knock out or a major issue with a customer?

=> Join one of the workshops listed below and start making a difference in a proper working CAPA-system in your organization!

Click here to watch the Video

Learn more about the Workshop CAPA-system To A Higher Level

How to Improve Your CAPA-system and get more Satisfied Customers and Happy Colleagues

What is included in the Live, Online Workshop

  • Required Level: Senior QA-professional / QA-manager

  • Maximum of 15 participants per workshop. Price per person $389

  • Learn HOW to set up a thorough Complaint Management Process and Improve Your System.

  • Know HOW to prioritize your Corrective and Preventive Actions

  • Create and Improve Your focused CAPA Management Process

  • Create Your Escalation Process for Important Issues and Complaints

  • Learn HOW to perform a proper Root Cause Investigation Process

  • You will work on upgrading your CAPA Management system via the downloads that we give you. These downloads and all your information will stay on your computer. You will not share any information with the other participants or with the instructor. Everything you work on will only be visible for you - full confidentiality of your data is guaranteed this way

  • When you have finished all the steps of the Workshop you can download your certificate

  • Bonus: You get three times 30 minutes Private Coaching Sessions with one of the Coaches of Food Safety Experts. You Schedule the Meeting when You Need It!

Let's start with Upgrading Your Approach for CAPA-system to a Higher Level!

Live, Online Workshops 2023

This workshop is delivered as a live, online workshop, with hands-on tools and downloads to help you to map out your actions in order to create and implement a High Level of Corrective and Preventive Actions. 

By implementing our road map, you will get more engagement of QA, QC, Research & Development, Purchasing, Marketing, Sales, Production and Management. 

People will use your CAPA-system when they understand why it is important and agree with the how this needs to be performed in your organization. The CAPA-system will be owned by everyone in your organization via the process which we will teach you during the workshop. And you will be seen as an EXPERT in your field.


Reserve your calendar for this live, online workshop on one of these dates:

  • January 30, 2023 at 3 pm CET / 9 am EST / 11 am ART (English)
  • March 6, 2023 at 3 pm CET / 9 am EST / 11 am ART (English)
  • April 10, 2023 at 3 pm CET / 9 am EST / 11 am ART (English)
  • May 29, 2023 at 3 pm CET / 9 am EST / 11 am ART (English)
  • September 4, 2023 at 3 pm CET / 9 am EST / 11 am ART (English)
  • November 13, 2023 at 3 pm CET / 9 am EST / 11 am ART (English)
  • December 18, 2023 at 3 pm CET / 9 am EST / 11 am ART (English)

The price for attending the workshop is $389.00 (± €375,-) per person, and it includes one year access to the workshop recording and all the downloads via the Food Safety University.

As a Bonus you have three times 30 minutes access to one of the coaches of Food Safety Experts!

Alternative Payment Options

If you want to pay by bank, this can be done via PayPal. If you do not have a PayPal account, you first need to create one at paypal.com. Then you need to add your bankaccount to PayPal. How to do this is explained in the video below. Once you have done all this, you are ready to check out via PayPal and then you can just pay using your bank by selecting it as the payment method in PayPal. Note: Paypal charges a small fee for this.

If you wish, you can also gain access by transferring the money directly to us. To do so, send an email with your details to coach@foodsafety-experts.com. We will send you an invoice which you can pay. As soon as you have paid, you will have access.

How To Link Your Bank Account To PayPal

Watch This Video

What You Get in the Workshop

Exactly the boost you need to get your CAPA-system to a Higher Level!

    1. Questionnaire: What is your challenge with Preventive and Corrective Actions?

    2. 1a. Preparation video to watch before the Workshop Preventive and Corrective Actions: Complaint Management - Duration ± 50 minutes

    3. 1b. Preparation video to watch before the Workshop Corrective and Preventive Actions: CAPA - Duration ± 36 minutes

    4. 2. Setting Up a Thorough Complaint Management Process - Replay video workshop available after workshop

    5. 2a. DOWNLOAD: Complaint Management Structure

    6. 3. Prioritizing Corrective & Preventive Actions - Replay video workshop available after workshop

    7. 3a. DOWNLOAD: Decision Tree For CAPA's

    8. 4. Setting Up a Focused CAPA Management Process - Replay video workshop available after workshop

    9. 4a. DOWNLOAD: CAPA Management Structure

    10. 5. Escalation Process For Important Issues And Complaints - Replay video workshop available after workshop

    11. 5a. DOWNLOAD: Template Decision Tree

    12. 5b. DOWNLOAD: Weekly Issue Monitoring

    13. 6. Root Cause Investigation Process - Replay video workshop available after workshop

    14. 6a. DOWNLOAD: Templates For 5 WHY Analysis and 6M Analysis

    15. 6b. DOWNLOAD: Template For FMEA

    16. 7. What is next? - Replay video workshop available after workshop

    17. Bonus: 3 times 30 minutes Coaching Session When You Need It!

    18. Evaluation Of This Workshop

About this course

  • $389.00
  • 18 lessons
  • 1.5 hours of video content

What Our Clients Say:

“Got new ideas on how to improve our current quality system even more!”

“The fact that I can reach out to my coach at any point in time has been of tremendous value to me. I can bring any problem or question to my coach and get an answer that is pragmatic and realistic. This allows me to make improvements to any aspect of my job. It is a really great service!”

“I found the workshop for ‘Effectively upgrading your QFSMS’ to be extremely helpful, clearly presented and provided many tools and guidance on how to strategically upgrade our QFSMS. The presenters Kitty & Rob were very knowledgeable, friendly and approachable and eager to assist with any queries I had. I now feel better prepared for our imminent national business amalgamation. Thanks again!”

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