Training Complaint Management

Complaint Management

Why this is so important for you

Here are some typical situations you might recognize in your life:

- You are getting questions about your Complaint Management Program that are difficult to answer

- You need more information or knowledge to improve your Complaint Management system

- You are looking for more insight in improving your Complaint Management system

- You want to learn more about HOW to communicate with your clients

- If you hold an IFS certificate and need to meet requirement for Complaint Management 5.8 Management of Complaints from authorities and customers, this training will be beneficial. It provides insights into the necessary actions and Best Practices, enabling you to implement and review the Complaint Management System for your organization

- You are always interested in learning more about Complaint Management

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What is included in this Training

Complaint Management

After Watching this Training You can Download Your Certificate
Access to the Training for 1 year. This will give You enough Time to Implement the Provided Information
This Training is 50 minutes
Understand Why Customers Leave
What is the Impact of a Customer Complaint?
What are the Important Building Blocks of Complaint Management?
How to Perform Complaint Investigations
The Preventive Actions You can Implement
How to Communicate with Your Customer
Complaint Process Performance Management

Complaint Management

Training for the Food Industry

Training $14

Additional Information

QFS Training Repository

This training is also included in the QFS Training Repository and The Compliance Accelerator.

If you're looking to access more than one training, it's worth exploring the full repository. With one simple upgrade, you’ll unlock a growing library of practical trainings to help you work more efficiently and stay compliant.

For more information visit our website by clicking here
How to Implement Efficiently

Implementing food safety and quality requirements can be challenging—especially when time and resources are limited.

That’s where The Compliance Accelerator Program makes the difference.

This on-demand program gives you immediate access to practical modules filled with downloadable toolkits, checklists, and templates you can apply directly in your organization. You can switch between modules as needed and get expert support during our Monthly Open Office Hours.
- ✔️ Save time
- ✔️ Reduce mistakes
- ✔️ Implement with confidence
👉 Discover The Compliance Accelerator
Cost Benefit Analysisl

Trying to figure everything out yourself costs time, energy, and often leads to costly mistakes.

The Compliance Accelerator helps you work faster and smarter by giving you ready-to-use materials that meet food safety standards and regulatory requirements.

Instead of reinventing the wheel, you get direct access to expert knowledge, downloadable templates, and practical solutions—all in one place.
- ✅ Lower compliance costs
- ✅ Fewer errors and non-conformities
- ✅ Faster implementation and results
👉 Find out how much time and money you can save

How does this Training Complaint Management work?

As soon as you buy access to this Training, you have direct access to this training.
This is an ON DEMAND Training. You can decide WHEN you would like to follow the training. HOW often you would like to follow the training.
Sometimes you don't have the time finalize the training that you are following. You can pause the training and come back when you have the time to continue. At your Dashboard you have an overview of all the training modules that are available for you. In every tile you can see how far you are with the module.
After following the training 100% you can download your certificate as a proof of learning. We do not use an exam in this Training.
It is always possible repeat or review a training module you have completed in the past.
This Complaint Management Training is also part of our QFS Training Repository and QFS Mastery Program. Would you like to upgrade to our QFS Training Repository after following this training? In the welcome email you received the instruction HOW to upgrade. As part of the upgrade, we will refund your $14 of this training with an additional $5! The QFS Training Repository costs $79/year. After upgrade you will pay $60 for the first year and $79 for the subsequent years. In case you can't find the instructions in the welcome email, please send an email to [email protected] that you would like to upgrade to the QFS Training Repository.
We donate 1% of our revenue to B1G1. As proof you will receive a certificate and you can see on what B1G1 spend our donation. For more information on B1G1 please visit their website by clicking here.
NEW:We are delighted to share the exciting news that our training platform, Food Safety University, is now available on your tablet and mobile phone through the convenient Thinkific app. Here's how it works: simply download the app from the Apple App Store (for iOS devices) or Google Play Store (for Android devices). Once you have installed the app, a world of learning opportunities awaits you. Access your learning products, engage in collaborative learning interactions, and enjoy fast and easy access to the materials you need, anytime and anywhere. To access your trainings via the app, simply log in using your email address and password.

Instructor

Rob has spent more than 27 years in the international food industry and has visited over 72 countries for business. Rob holds and MSc in Physics and he also studied Econometrics. Rob enjoys combining his knowledge in quality and food safety with his passion of strategic management. Rob is a frequently speaker at conferences of IFC (Worldbank) and FI GLobal. Over the last 10 years, Rob has worked with a large number of Vice Presidents QA and QA Directors of multinationals, and he enjoys coaching and training quality professionals to help them getting more insight into food safety and how to influence management in their organization.

Please connect with Rob on LinkedIn by clicking here

Rob Kooijmans

Senior Instructor and Coach

[email protected]

Join Right Now

Don't miss this unique opportunity

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What our clients say:

“I use QFS Mastery Program of Food Safety Experts for my entire QA team at DFI Food Sourcing. The results have been beyond expectation - I have seen my team grow in a matter of months. We have a much bigger impact as QA in the entire organization and as a result saved our company a lot of money. The personal attention through coaching sessions has made my team even better and goals are achieved together.”

“I use the QFS Training Repository to stay up to date with food safety requirements, to get deeper insight in food safety and to learn from real examples. All the trainings are to the point and practical to implement. To have access to the Food Safety Forum and that the coaches participate in this forum is of a huge value for me.”

“Got new ideas on how to improve our current quality system even more”

FAQ

Do you have a special offer for accessing this training for my QA-department?

Yes, we have. Please send an email to [email protected] and let us know what you are looking for and for how many people you would like to have access to the training
Can I see the progress of my staff members?

Yes, you can have access to the reporting tool to see the progress of your company and your staff members
I bought access to this training, however I didn't receive a welcome email to access the training

Often IT-departments block email addresses. Sometimes it is necessary to ask your IT-department to get permission to receive our emails.

When you register for this training you will receive an email of [email protected].

Please check your spambox to see if you missed this welcome email.

To be sure that you receive our emails add the following email addresses to your address book:
[email protected]
[email protected]
[email protected]
[email protected]
How can I download my certificate?

After following the training 100% you can download your certificate via the Food Safety University. You will get a notification after completing the training
How can I reset my password?

You can change your Password while logged in.
I forgot my password?

If you have forgotten your password and are locked out of your account, you can trigger a reset password email right from your site sign in page! On the login page, select Forgot Password. Enter the email address you used to create your site. Click Submit. Check your email inbox for a password reset email with further instructions
I already had access to other courses. How can I access this course I just bought?

You can use your login credentials for the Food Safety University. You will be directed to your Dashboard. Here you can find all of your courses that you bought access to.
Can I follow my training on my mobile phone or tablet?

Absolutely! Our training platform, Food Safety University is now available on your tablets and mobile phones through the convenient Thinkific app. Here's how it works: simply download the app from the Apple App Store (for iOS devices) or Google Play Store (for Android devices). Once you have installed the app, a world of learning opportunities awaits you. Access your learning products, engage in collaborative learning interactions, and enjoy fast and easy access to the materials you need, anytime and anywhere. To access your trainings via the app, simply log in using your email address and password.