Complaint Management

Why this is so important for you

Here are some typical situations you might recognize in your life:

- You are getting questions about your Complaint Management Program that are difficult to answer

- You need more information or knowledge to improve your Complaint Management system

- You are looking for more insight in improving your Complaint Management system

- You want to learn more about HOW to communicate with your clients

- You are always interested in learning more about Complaint Management
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What is included in this Training

Complaint Management

  • After Watching this Training You can Download Your Certificate

  • Access to the Training for 1 year. This will give You enough Time to Implement the Provided Information

  • This Training is 50 minutes

  • Understand Why Customers Leave

  • What is the Impact of a Customer Complaint?

  • What are the Important Building Blocks of Complaint Management?

  • How to Perform Complaint Investigations

  • The Preventive Actions You can Implement

  • How to Communicate with Your Customer

  • Complaint Process Performance Management

Additional Information

  • QFS Training Repository

    This training is also part of the QFS Training Repository Program and QFS Mastery Program. For more information visit our website by clicking here

    If you are interested in more than 1 training module, it makes sense to upgrade to our QFS Training Repository.

    As part of the upgrade, we will refund your $14 of this training with an additional $5! The QFS Training Repository costs $79/year. After upgrade you will pay $60.00 for the first year and $79 for the subsequent years.

  • How to Implement Efficiently

    One of the challenges is implementing the requirements efficiently. How will you implement your Complaint Management Program in your plant?

    Our Mastery Module CAPA-management helps you implement this within 4 weeks. For more information visit our website by clicking here

    If you are interested in the Mastery Module, you can upgrade your Training to our Mastery Module. In the 'Welcome' email you receive the information and coupon code to upgrade your training.

  • Cost Benefit Analysisl

    If you look for help to improve your Complaint management program, you have various options:
    1. You can search the internet for hours - this will take you a lot of time and most likely will not get great results.
    2. You can hire an expert to work with you, this will cost you a lot of money as experts will easily charge $1000 per day or more.

    OR

    You can use our QFS Training Repository Program for understanding all the basics or use the QFS Mastery Program to get a complete step-by-step approach with tools and templates. This way you have all you need at your fingertips and you can start making improvements right away.

How does this Training Complaint Management work?

  • As soon as you buy access to this Training, you have direct access to this training.

  • This is an ON DEMAND Training. You can decide WHEN you would like to follow the training. HOW often you would like to follow the training.

  • Sometimes you don't have the time finalize the training that you are following. You can pause the training and come back when you have the time to continue. At your Dashboard you have an overview of all the training modules that are available for you. In every tile you can see how far you are with the module.

  • After following the training 100% you can download your certificate as a proof of learning. We do not use an exam in this Training.

  • It is always possible repeat or review a training module you have completed in the past.

  • This Complaint Management Training is also part of our QFS Training Repository and QFS Mastery Program. Would you like to upgrade to our QFS Training Repository after following this training? In the welcome email you received the instruction HOW to upgrade. As part of the upgrade, we will refund your $14 of this training with an additional $5! The QFS Training Repository costs $79/year. After upgrade you will pay $60 for the first year and $79 for the subsequent years. In case you can't find the instructions in the welcome email, please send an email to expert@foodsafety-experts.com that you would like to upgrade to the QFS Training Repository.

  • We donate 1% of our revenue to B1G1. As proof you will receive a certificate and you can see on what B1G1 spend our donation. For more information on B1G1 please visit their website by clicking here.

Instructor

Rob has spent more than 27 years in the international food industry and has visited over 72 countries for business. Rob holds and MSc in Physics and he also studied Econometrics. Rob enjoys combining his knowledge in quality and food safety with his passion of strategic management. Rob is a frequently speaker at conferences of IFC (Worldbank) and FI GLobal. Over the last 10 years, Rob has worked with a large number of Vice Presidents QA and QA Directors of multinationals, and he enjoys coaching and training quality professionals to help them getting more insight into food safety and how to influence management in their organization.

Please connect with Rob on LinkedIn by clicking here

Rob Kooijmans

Senior Instructor and Coach

What our clients say:

“I use QFS Mastery Program of Food Safety Experts for my entire QA team at DFI Food Sourcing. The results have been beyond expectation - I have seen my team grow in a matter of months. We have a much bigger impact as QA in the entire organization and as a result saved our company a lot of money. The personal attention through coaching sessions has made my team even better and goals are achieved together.”

Operations manager at DFI Food Sourcing BV

Sjoerd Kanters

“I use the QFS Training Repository to stay up to date with food safety requirements, to get deeper insight in food safety and to learn from real examples. All the trainings are to the point and practical to implement. To have access to the Food Safety Forum and that the coaches participate in this forum is of a huge value for me.”

Lab Technician at Fonterra New Zealand

Raveeswary Seneviratne

“Got new ideas on how to improve our current quality system even more”

QA Director at Vreugdenhil Dairy Foods

Jikke Douma

FAQ

  • Do you have a special offer for accessing this training for my QA-department?

    Yes, we have. Please send an email to expert@foodsafety-experts.com and let us know what you are looking for and for how many people you would like to have access to the training

  • Can I see the progress of my staff members?

    Yes, you can have access to the reporting tool to see the progress of your company and your staff members

  • I bought access to this training, however I didn't receive a welcome email to access the training

    Often IT-departments block email addresses. Sometimes it is necessary to ask your IT-department to get permission to receive our emails.

    When you register for this training you will receive an email of noreply@notify.thinkific.com.

    Please check your spambox to see if you missed this welcome email.

    To be sure that you receive our emails add the following email addresses to your address book:

    expert@foodsafety-experts.com

    coach@foodsafety-experts.com

    noreply@notify.thinkific.com

    notifications@notify.thinkific.com

  • How can I download my certificate?

    After following the training 100% you can download your certificate via the Food Safety University. You will get a notification after completing the training

  • How can I reset my password?

    You can change your Password while logged in.

  • I forgot my password?

    If you have forgotten your password and are locked out of your account, you can trigger a reset password email right from your site sign in page! On the login page, select Forgot Password. Enter the email address you used to create your site. Click Submit. Check your email inbox for a password reset email with further instructions

  • I already had access to other courses. How can I access this course I just bought?

    You can use your login credentials for the Food Safety University. You will be directed to your Dashboard. Here you can find all of your courses that you bought access to.

Join our Trainings

Our Trainings are followed by:

Course curriculum

    1. Complaint Management - Duration video ± 47 minutes

About this course

  • $14.00
  • 1 lesson
  • 1 hour of video content