Course curriculum

  • 01

    Lesson 1: Introduction & What Issues to Manage

  • 02

    Lesson 2: Escalation Processes, Process & Procedure

    • Escalation Processes, Process & Procedure

    • Escalation Processes, Process & Procedure

    • Download the PDF of the Presentation and the Word and PowerPoint templates for the procedure

    • Need additional help?

    • Completion of Lesson 2

  • 03

    Lesson 3: Weekly Update Meeting, Internal Stakeholder Management & Managing Key Customers

    • Weekly Update Meeting, Internal Stakeholder Management & Managing Key Customers

    • Weekly Update Meeting, Internal Stakeholder Management & Managing Key Customers

    • Download the PDF of the presentation, the Weekly Issue Monitoring Excel file and the Customer Management Excel file and the videos explaining both Excel files

    • Need additional help?

    • Completion of Lesson 3

    • Final Review & Course Feedback