Corrective and Preventive Management System (CAPA)

QFS Mastery Program

This is the 5th Module of the QFS Mastery Program.

You Already Know The WHAT and the WHY of Food Safety and Corrective and Preventive Actions - Finally, Here’s The HOW.

This Module is the HOW of CAPA-management. It will show you via step by step processes How to get your colleagues, your management and your shop floor workers to execute your CAPA-management Program and HOW to influence your Management to see it as a priority.

We will cover:

- HOW to influence your stakeholders to give them insights in the Importance of CAPA-management

- Learn HOW to set up a thorough Complaint Management Process and Improve your system.

- Know HOW to prioritze your Corrective and Preventive Actions

- Learn HOW to perform a proper Root Cause Investigation Process

and more.....

You will be amazed HOW simple it is to plan out your Corrective and Preventive Actions that your colleagues will absolutely love, that they are hungry and waiting to see the next steps you are going to implement and that will show your expertise in its greatest light.

Your answers are all in this module!

ENJOY!

I WANT ACCESS QFS MASTERY PROGRAM

Why The CAPA-Process Is A Challenge

Here are some of the typical situations you might recognize in your current CAPA-system:

  • You receive the same complaints over and over - AGAIN
  • Your colleagues don't follow the Corrective and Preventive Actions procedure - AGAIN
  • Your colleagues don't complete the whole form, information is missing - AGAIN
  • Your colleagues don't know the difference between Corrective and Preventive Actions - AGAIN
  • You have discussions with management about responsibility and prioritizing actions - AGAIN
  • You are facing hurdles implementing your (updated) Escalation Process
  • You are facing challenges with your CAPA-system every day
  • If you hold an IFS certificate and need to meet requirements for Corrective and Preventive Actions like:
    • -> 1.3 Management Review, 
    • -> 2.3.10 Establish Corrective Actions, 
    • -> 2.3.12 Establish documentation and record keeping, 
    • -> 5.6 Product testing and environmental monitoring, 
    • -> 5.8 Management of complaints from authorities and customers, 
    • -> 5.11 Management of Deviations, non-conformities, corrections and corrective actions, 
    • -> 5.11.3 Knock Out KO10,
    • -> this training will be beneficial. It provides insights into the necessary actions and Best Practices, enabling you to implement and review the Corrective and Preventive Actions for your organization


And there might be many other situations in your company...

... the question is: How functional is your CAPA-system? Is everything working properly? Are you 100% sure you are not heading towards a knock out or a major issue with a customer?

=> Join our Mastery Module and start making a difference in a proper working CAPA-system in your organization!

How to Improve Your CAPA-system and get more Satisfied Customers and Happy Colleagues

What is included in this Mastery Module CAPA

  • Required Level: Senior QA-professional / QA-manager

  • This Module is A Part Of The QFS Mastery Program. This Module Contains ± 1.5 Hours Of Video Lessons With Explanations HOW to Improve Your CAPA-system and get more Satisfied Customers and Happy Colleagues. Explanations Of HOW To Use The Downloads That You Can Implement. Go To 'Bundle Includes' To See Which Video's And Downloads You Will Get In This Module. You will have two years access to all the video lessons and downloads. This will give you enough time to implement what is needed

  • Learn HOW to set up a thorough Complaint Management Process and Improve Your System.

  • Know HOW to prioritize your Corrective and Preventive Actions

  • Create and Improve Your focused CAPA Management Process

  • Create Your Escalation Process for Important Issues and Complaints

  • Learn HOW to perform a proper Root Cause Investigation Process

  • You will work on upgrading your CAPA Management system via the downloads that we give you. These downloads and all your information will stay on your computer. You will not share any information with the other participants or with the instructor. Everything you work on will only be visible for you - full confidentiality of your data is guaranteed this way

  • When you have finished all the steps of the Workshop you can download your certificate

  • As Part Of the QFS Mastery Program You Have Access to the Monthly Open Office Hours with one of our Coaches. During This Coaching Session, You Can Ask All The Questions You Have Regarding This Topic To Our Coaches

What You Get in this Mastery Module

Exactly the boost you need HOW to Upgrade Your CAPA-Management System

    1. 1. Welcome and Agenda Module Corrective and Preventive Actions - Duration video ± 2 minutes

    2. 2a. Complaint Management - Duration video ± 47 minutes

    3. 2b. Corrective and Preventive Actions - Duration video ± 36 minutes

    4. 3. Setting Up a Thorough Complaint Management Process - Duration video ± 6 minutes

    5. 3a. DOWNLOAD: Complaint Management Structure

    6. 3b. Explanation Download Use of Macro's - Duration ± 1.5 minutes

    7. 3c. Explanation Download Complaint Management - Duration ± 9 minutes

    8. 4. Prioritizing Corrective & Preventive Actions - Duration video ± 2 minutes

    9. 4a. DOWNLOAD: Decision Tree For CAPA's

    10. 4b. Explanation CAPA Priority Decision Tree - Duration ± 1 minutes

    11. 5. Setting Up a Focused CAPA Management Process- Duration video ± 4 minutes

    12. 5a. DOWNLOAD: CAPA Management Structure

    13. 5b. Explanation CAPA Priority Decision Tree - Duration ± 7 minutes

    14. 6. Escalation Process For Important Issues And Complaints- Duration video ± 3 minutes

    15. 6a. DOWNLOAD: Template Issue Workflow

    16. 6b. DOWNLOAD: Weekly Issue Monitoring

    17. 6c. Explanation Escalation Process for Important Issues - Duration ± 3.5 minutes

    18. 7. Root Cause Investigation Process- Duration video ± 2 minutes

    19. 7a. DOWNLOAD: Templates For 5 WHY Analysis and 6M Analysis

    20. 7b. DOWNLOAD: Template For FMEA

    21. 7c. Explanation 5WHY and 6M - Duration ± 2.5 minutes

    22. 7d. Explanation FMEA - Duration ± 5.5 minutes

    23. 8. Stakeholder management done the right way - Duration video ± 4 minutes

    24. 8a. Explanation video Checklist Stakeholder Management - Duration video ± 3 minutes

    25. 8b. DOWNLOAD: checklist Stakeholder management

    26. 9. How to get everyone moving towards an effective CAPA management system - Duration video ± 10 minutes

    27. 9a. DOWNLOAD: Project Plan template for upgrading your CAPA Management system

    28. 10. How to use and create your time line to upgrade your CAPA Management system? - Duration video ± 1,5 minutes

    29. 10a. DOWNLOAD: Time line template to manage the upgrade of your CAPA management system

    30. 11. What is next? - Duration video ± 2 minutes

    31. Monthly Open Office Hour / Hora mensual de oficina abierta / Maandelijks open kantooruur

    32. Evaluation Of This Module

About this course

  • $349.00
  • 32 lessons
  • 2.5 hours of video content

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