What this module covers

This Mastery Module provides practical guidance on setting up and strengthening CAPA and complaint management processes, including:

  • Structured complaint management and issue handling

  • Prioritisation of corrective and preventive actions

  • Design of an effective CAPA management workflow

  • Escalation processes for critical issues and trends

  • Root cause investigation methods (e.g. 5 Why, 6M, FMEA)

  • Linking complaints, deviations, and audits to CAPA

  • Stakeholder roles and ownership in CAPA processes

  • Structured approach to upgrading existing CAPA systems

Who this module is for

This Mastery Module is designed for professionals responsible for managing complaints, deviations, and improvement actions, including:

  • QA and Food Safety professionals

  • Regulatory and compliance professionals

  • Operations and production leaders

  • Continuous improvement and risk managers

  • Management responsible for closing issues effectively and sustainably