How to Improve Your CAPA-system and get more Satisfied Customers and Happy Colleagues

What is included in this Mastery Module CAPA-management

  • Required Level: Senior QA-professional / QA-manager

  • This Module is A Part of The QFS Mastery Program. This Module Contains ± 1.5 Hours of Video Lessons With Explanations HOW to Improve Your CAPA-system and get more Satisfied Customers and Happy Colleagues. Explanations Of HOW to Use the Downloads that You can Implement. Go To 'Bundle Includes' to See Which Video's and Downloads You Will Get In This Module. You will have 1 year access to all the video lessons and downloads. This will give you enough time to implement what is needed.

  • Subtitles for Video's are available in the following languages: English, Spanish, French, German and Dutch. Downloads are available in the following languages: English, Spanish and Dutch

  • Learn HOW to set up a thorough Complaint Management Process and Improve Your System. Know HOW to prioritize your Corrective and Preventive Actions

  • Create and Improve Your focused CAPA Management Process

  • Create Your Escalation Process for Important Issues and Complaints

  • Learn HOW to perform a proper Root Cause Investigation Process. Learn WHAT Improvements You can make to take Your Food Safety to the next level. Learn HOW to INFLUENCE Your Stakeholders. Learn HOW You and Your Colleagues can Implement Improvements based on Project Management

  • You will work on upgrading your CAPA Management system via the downloads that we give you. These downloads and all your information will stay on your computer. You will not share any information with the other participants or with the instructor. Everything you work on will only be visible for you - full confidentiality of your data is guaranteed this way

  • When you have finished all the steps of the Workshop you can download your Certificate as proof of learning

  • As Part Of this Module You Have Three times a Half-Hour one-on-one coaching session with one of our Coaches. During This Coaching Session, You Can Ask All The Questions You Have Regarding This Topic To Our Coaches

Why The CAPA-Process Is a Challenge

Here are some of the typical situations you might recognize in your current CAPA-system:

  • You receive the same complaints over and over - AGAIN
  • Your colleagues don't follow the Corrective and Preventive Actions procedure - AGAIN
  • Your colleagues don't complete the whole form, information is missing - AGAIN
  • Your colleagues don't know the difference between Corrective and Preventive Actions - AGAIN
  • You have discussions with management about responsibility and prioritizing actions - AGAIN
  • You are facing hurdles implementing your (updated) Escalation Process
  • You are facing challenges with your CAPA-system every day

And there might be many other situations in your company...

... the question is: How functional is your CAPA-system? Is everything working properly? Are you 100% sure you are not heading towards a knock-out or a major issue with a customer?

=> Join our Mastery Module and start making a difference in a proper working CAPA-system in your organization!

Let's start with Upgrading Your Approach for CAPA-system to a Higher Level!

QFS Mastery Module: CAPA-Management

This module contains video lessons with hands-on tools and downloads to help you to map out your actions in order to create and implement a High Level of Corrective and Preventive Actions within weeks. 

By implementing our road map, you will get more engagement of QA, QC, Research & Development, Purchasing, Marketing, Sales, Production and Management. 

People will use your CAPA-system when they understand why it is important and agree with the how this needs to be performed in your organization. The CAPA-system will be owned by everyone in your organization via the process which we will teach you during the workshop. And you will be seen as an EXPERT in your field.

The price of this Module is $299.00 (± €270,-), and it includes one year access to the video lessons, templates and all the downloads via the Food Safety University. After following all steps you can download your certificate.

Are you facing a hurdle while implementing all you have learned? During this year you can schedule three times a one-on-one Zoom-call of 30 minutes with one of the Coaches of Food Safety Experts. You can schedule the meeting when you need it!

Alternative Payment Options

If you want to pay by bank, this can be done via PayPal. If you do not have a PayPal account, you first need to create one at Then you need to add your bank account to PayPal. How to do this is explained in the video below. Once you have done all this, you are ready to check out via PayPal and then you can just pay using your bank by selecting it as the payment method in PayPal. Note: Paypal charges a small fee for this.

If you wish, you can also gain access by transferring the money directly to us. To do so, send an email with your details to We will send you an invoice which you can pay. As soon as you have paid, you will have access.

How To Link Your Bank Account To PayPal

Watch This Video

What You Get in this Mastery Module

Exactly the boost you need to get your CAPA-system to a Higher Level!

    1. 1. Welcome and Agenda Module Corrective and Preventive Actions - Duration video ± 2 minutes

    2. 2a. Complaint Management - Duration video ± 47 minutes

    3. 2b. Corrective and Preventive Actions - Duration video ± 36 minutes

    4. 3. Setting Up a Thorough Complaint Management Process- Duration video ± 6 minutes

    5. 3a. DOWNLOAD: Complaint Management Structure

    6. 3b. Explanation Download Use of Macro's - Duration ± 1.5 minutes

    7. 3c. Explanation Download Complaint Management - Duration ± 9 minutes

    8. 4. Prioritizing Corrective & Preventive Actions- Duration video ± 2 minutes

    9. 4a. DOWNLOAD: Decision Tree For CAPA's - Download available May 13th, 2022

    10. 4b. Explanation CAPA Priority Decision Tree - Duration ± 1.5 minutes

    11. 5. Setting Up a Focused CAPA Management Process- Duration video ± 4 minutes

    12. 5a. DOWNLOAD: CAPA Management Structure

    13. 5b. Explanation CAPA Priority Decision Tree - Duration ± 7 minutes

    14. 6. Escalation Process For Important Issues And Complaints- Duration video ± 3 minutes

    15. 6a. DOWNLOAD: Template Issue Workflow

    16. 6b. DOWNLOAD: Weekly Issue Monitoring

    17. 6c. Explanation Escalation Process for Important Issues - Duration ± 3.5 minutes

    18. 7. Root Cause Investigation Process - Duration video ± 2 minutes

    19. 7a. DOWNLOAD: Templates For 5 WHY Analysis and 6M Analysis

    20. 7b. DOWNLOAD: Template For FMEA

    21. 7c. Explanation 5WHY and 6M - Duration ± 2.5 minutes

    22. 7d. Explanation FMEA - Duration ± 5.5 minutes

    23. 8. Stakeholder management done the right way - Duration video ± 4 minutes

    24. 8a. Explanation video Checklist Stakeholder Management - Duration video ± 3 minutes

    25. 8b. DOWNLOAD: checklist Stakeholder management

    26. 9. How to get everyone moving towards an effective CAPA management system - Duration video ± 10 minutes

    27. 9a. DOWNLOAD: Project Plan template for upgrading your CAPA Management system

    28. 10. How to use and create your Timeline to upgrade your CAPA Management system? - Duration video ± 1,5 minutes

    29. 10a. DOWNLOAD: Timeline template to manage the upgrade of your CAPA management system

    30. 11. What is next? - Duration video ± 2 minutes

    31. Bonus: 3 times 30 minutes Coaching Session When You Need It!

    32. Evaluation Of This Module

About this course

  • $299.00
  • 32 lessons
  • 2.5 hours of video content

What Our Clients Say:

“Got new ideas on how to improve our current quality system even more!”

“The fact that I can reach out to my coach at any point in time has been of tremendous value to me. I can bring any problem or question to my coach and get an answer that is pragmatic and realistic. This allows me to make improvements to any aspect of my job. It is a really great service!”

“I found the workshop for ‘Effectively upgrading your QFSMS’ to be extremely helpful, clearly presented and provided many tools and guidance on how to strategically upgrade our QFSMS. The presenters Kitty & Rob were very knowledgeable, friendly and approachable and eager to assist with any queries I had. I now feel better prepared for our imminent national business amalgamation. Thanks again!”

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