Course curriculum

  • 01

    Lesson 1: Introduction

  • 02

    Lesson 2: Internal Non-Conformances

    • Internal Non-Conformances

    • Not First Time Right Product

    • Download the text file of the Email Template and the PDF of the Presentation

    • Explanation Masterdata Collector Excel file

    • Download the Masterdata Collector Excel file

    • Need additional help?

    • Completion of Lesson 2

  • 03

    Lesson 3: Complaints

    • Complaints

    • Complaints

    • Download the PDF of the presentation, the email template and the Masterdata Collector Excel file

    • Need additional help?

    • Completion of Lesson 3

  • 04

    Lesson 4: Severe Issues

    • Severe Issues

    • Severe Issues

    • Download the PDF of the presentation, the email template and the Masterdata Collector Excel file

    • Need additional help?

    • Completion of Lesson 4

  • 05

    Lesson 5: Recalls

    • Recalls

    • Recalls

    • Download the PDF of the presentation. the email template and the Masterdata Collector Excel file

    • Need additional help?

    • Completion of Lesson 5

  • 06

    Lesson 6: The Ultimate Cost of Non Quality Toolkit

    • The Ultimate Cost of Non-Quality Toolkit

    • Explanation of The Ultimate Cost of Non-Quality Toolkit

    • Download the Ultimate Cost of Non-Quality Toolkit

    • Need additional help?

    • Completion of Lesson 6

    • Final Review & Course Feedback