PRIVACY POLICY
In this privacy statement of ConCorEx - Delivering Strategy / Food Strategy Institute / Food Safety Experts / Food Safety University we describe, among other things, which personal data we request and use and for what purposes.
WHAT DATA DO WE USE?
We use personal data to provide our services, manage customer relationships, process payments, comply with legal obligations, and improve our websites and training platforms.
Website visitors
IP address and technical website data: for website security, website performance, analytics, fraud prevention, and visitor statistics.
Customers and training participants
Name (mandatory): to identify participants, provide access to training courses, issue certificates, communicate regarding purchases, and provide customer support.
Company name and company address (where applicable for business customers): to identify the customer, process orders, issue invoices, maintain our administration, and comply with statutory administrative obligations.
Billing address (where applicable): to process payments, issue invoices, and comply with statutory administrative obligations.
Email address (mandatory): to send account information, order confirmations, training access information, certificates, service communications, and customer support messages. If you have given your consent, we may also use your email address to send newsletters and marketing communications.
Telephone number (optional, or required for appointments and coaching sessions): to contact you regarding appointments, customer support requests, or questions related to our services.
Training platform data
When you purchase or participate in a training course through Food Safety University, Thinkific, or another learning platform used by us, we may process information relating to:
• Course enrolment;
• Training progress;
• Quiz and examination results;
• Certificates issued;
• Learning activity and completion status;
• Communications related to the training.
Payment information
Payments may be processed by third-party payment providers. We do not store complete payment card details ourselves. Payment providers process payment information in accordance with their own privacy policies and applicable laws.
Other data
Content of correspondence, including emails, support requests, contact forms, and messages sent via social media platforms such as LinkedIn, Facebook, Instagram, or other channels: to respond to enquiries, provide support, and maintain our business relationship with you.
TO WHOM DO WE PROVIDE YOUR DATA?
We do not sell your personal data. We only share personal data when this is necessary to provide our services, operate our websites and training platforms, comply with legal obligations, or protect our legal interests.
We may share personal data with the following categories of recipients:
Suppliers and processors
We use external suppliers to support our business operations. These suppliers may process personal data on our behalf. This includes website hosting providers, website administrators, IT service providers, email and CRM providers, learning platform providers such as Thinkific, analytics providers, payment providers, and customer support tools.
Training platform providers
When you purchase or follow a training through Food Safety University or another learning platform used by us, your data may be processed by the platform provider to create your account, provide access to the training, track progress, process completion, and issue certificates.
Payment providers
When you make an online payment, payment data is processed by the relevant payment provider. We do not store complete payment card details ourselves.
Accountant or bookkeeper
We provide invoice and payment information to our accountant or bookkeeper to maintain our administration and comply with statutory accounting and tax obligations.
Legal advisers
If there is a legal dispute or if legal advice is required, we may provide relevant personal data to legal advisers. We only share the data that is necessary for that purpose.
Government agencies
If we are legally obliged to do so, we may provide personal data to government agencies, supervisory authorities, tax authorities, or other competent authorities.
Social media and advertising platforms
If you interact with us through social media or if you have given consent for marketing cookies, certain data may be processed by platforms such as LinkedIn, Facebook, Instagram, Google, or similar providers.
IN WHAT COUNTRIES IS YOUR DATA STORED?
We use several service providers to operate our websites, training platforms, email systems, payment processes, analytics, and customer communication.
Your personal data may be stored or processed within the European Economic Area (EEA) and, where we use international service providers, outside the EEA.
Some of our service providers, including email, CRM, learning platform, payment, analytics, or advertising providers, may process personal data in countries such as the United States, Canada, or other countries outside the EEA.
When personal data is transferred outside the EEA, we take appropriate safeguards as required by applicable data protection law. These safeguards may include an adequacy decision by the European Commission, the EU-US Data Privacy Framework for certified US providers, Standard Contractual Clauses, or other legally approved transfer mechanisms.
Where we use advertising platforms, such as Meta or LinkedIn, personal data may be processed by these platforms in accordance with their own privacy policies and applicable data protection rules.
IS YOUR PERSONAL DATA WELL PROTECTED?
We have taken appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse, alteration, disclosure, or other forms of unlawful processing.
These measures include, where appropriate, encryption using an SSL certificate, secure access controls, and two-factor authentication. We aim to provide a level of security that matches the nature of the personal data we process.
DO WE PLACE COOKIES?
Yes. We use cookies and similar technologies on our websites and training platforms.
Some cookies are necessary for the website or training platform to function properly. These cookies may be used, for example, to remember login details, manage security, process purchases, or provide access to online training.
We may also use analytics cookies to understand how visitors use our websites and training platforms. Where required by law, we only place analytics, marketing, tracking, or advertising cookies after you have given your consent.
Marketing and tracking cookies may be used to measure campaigns, show relevant content, or create advertising audiences through platforms such as Google, Meta, LinkedIn, ActiveCampaign, Thinkific, or similar service providers.
Meta advertising cookies
With your permission, we may use cookies and similar technologies from Meta, including Facebook and Instagram, to measure advertising performance, create advertising audiences, and show relevant advertisements.
These cookies may collect information about your visit to our website, such as pages viewed, interactions, and campaign information. Meta may combine this information with data it already has about you, in accordance with Meta’s own privacy and cookie policies.
ActiveCampaign tracking cookies
With your permission, we may use site tracking from ActiveCampaign or similar email and marketing automation providers.
These cookies help us understand which pages you visit and how you interact with our website. We may use this information to improve our communication, services, marketing, and advertisements.
ActiveCampaign may process this information in accordance with its own privacy and cookie policies.
Google Analytics
We may use Google Analytics or similar analytics tools to understand how visitors use our websites and training platforms.
These tools help us analyse visitor numbers, page views, traffic sources, and website performance. We use this information to improve our websites, content, services, and user experience.
Where required by law, analytics cookies are only placed after you have given your consent. We configure analytics tools in a privacy-friendly way where possible, for example by limiting the use of identifiable data.
Disable and remove cookies
You can disable or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or block third-party cookies.
You can also adjust your cookie preferences through the cookie settings or cookie banner on our website, where available.
Please note that disabling certain cookies may affect how our website or training platform works. For example, necessary cookies may be required to log in, process purchases, or access online training.
You can also indicate in your browser settings that you do not want to be tracked. More information about online advertising preferences can be found through Your Online Choices.
If you have questions about our use of cookies, please contact us.
HOW DO WE USE SOCIAL MEDIA?
We use social media platforms to share information about our services, trainings, articles, events, and other content. We may also use social media buttons or links on our websites to make it easier to visit or share our content.
When you click on a social media button, visit our social media pages, like or share content, comment on a post, or send us a message through social media, the relevant social media platform may process your personal data.
These platforms may act as independent data controllers for their own processing activities. Please read the privacy policies of the relevant platforms to understand how they process your personal data.
We may use platforms such as:
• LinkedIn
• Facebook
• Instagram
• YouTube
• X
• Other social media platforms we use for business communication or marketing
HOW LONG IS YOUR DATA STORED?
We do not store personal data longer than necessary for the purposes for which it was collected, unless we are legally required or permitted to keep it for a longer period.
Customer, order, invoice, and payment data are stored for the period required by applicable tax and accounting laws. In the Netherlands, this is generally at least 7 years.
Training account data, course enrolment data, progress data, examination results, and certificate data may be stored for as long as the training account is active, for as long as access to the training is provided, or for as long as this is reasonably necessary to provide proof of participation, completion, or certification.
Email marketing data is stored until you unsubscribe or withdraw your consent. If you unsubscribe from marketing emails, we may keep a limited record of your email address to ensure that you no longer receive marketing emails.
Correspondence and support requests are stored for as long as necessary to handle the request, maintain the customer relationship, or protect our legal interests.
If a longer retention period is required by law, legal proceedings, disputes, or legitimate business interests, we may retain the relevant data for as long as necessary.
WHAT ARE YOUR RIGHTS?
Under applicable data protection law, you have the right to:
• Access the personal data we process about you;
• Correct inaccurate or incomplete personal data;
• Request deletion of your personal data in certain cases;
• Request restriction of processing in certain cases;
• Object to processing based on our legitimate interests;
• Object to direct marketing at any time;
• Withdraw your consent at any time, where processing is based on consent;
• Request data portability, where applicable;
• Lodge a complaint with a supervisory authority.
If you request deletion of your personal data, you may no longer be able to use your account, access training courses, receive certificates, or use certain services.
We may refuse or limit a request where we are legally allowed or required to do so, for example when we must retain invoice data for tax or accounting purposes.
You can submit a request by emailing us at [email protected]. We will respond within one month after receiving your request. If the request is complex, this period may be extended as permitted by law.
WHAT IF YOU HAVE QUESTIONS OR COMPLAINTS?
If you have questions, complaints, or want to submit a request regarding your personal data, please contact us.
Our contact details are:
ConCorEx - Delivering Strategy / Food Safety Experts
Kerkhofstraat 21
5554 HG Valkenswaard
The Netherlands
Email: [email protected]
We will respond to your question or complaint as soon as possible. We aim to provide an initial response within one business day.
If your complaint relates to your personal data, we will handle it in accordance with applicable data protection law.
CAN THIS PRIVACY STATEMENT CHANGE?
Yes. We may update this privacy statement from time to time, for example when our services, systems, legal obligations, or data processing activities change.
The most recent version is always published on our website or training platform. If we make significant changes, we will inform you where appropriate.
This privacy statement was last updated on June 16, 2026.