These Terms and Conditions apply to all agreements with ConCorEx - Delivering Strategy, trading under the names Food Strategy Institute, Food Safety Experts, and Food Safety University.
These Terms and Conditions apply to both business customers and consumers. If mandatory consumer protection law gives consumers rights that cannot be limited by these Terms and Conditions, those mandatory rights will continue to apply.
Article 1: Definitions
In these Terms and Conditions, the following terms have the meanings set out below:
Client:
The natural person or legal entity that enters into an agreement with the Contractor, purchases a service, training, subscription, coaching programme, consultancy service, or otherwise uses the Contractor's services.
Consumer:
A natural person acting for purposes outside their trade, business, craft, or profession.
Business Customer:
A natural person or legal entity acting in the course of a trade, business, or profession.
Contractor:
ConCorEx - Delivering Strategy, trading under the names Food Strategy Institute, Food Safety Experts, and Food Safety University.
Agreement:
Any agreement between the Client and the Contractor concerning the purchase or use of services, online training, subscriptions, coaching, consultancy, downloads, templates, toolkits, events, or other products and services.
Training:
Any online course, webinar, masterclass, workshop, e-learning programme, certification programme, or other educational activity offered by the Contractor.
Subscription:
A recurring agreement that provides access to online training, resources, templates, toolkits, coaching sessions, office hours, or other services for a specified subscription period.
Assignment:
A consultancy, coaching, mentoring, auditing, assessment, implementation project, or other service provided by the Contractor based on a separate quotation or agreement.
Research:
Any study, assessment, investigation, review, or analysis performed by the Contractor on behalf of a Client.
Participant:
Any individual who participates in a Training, Subscription, Assignment, coaching programme, webinar, workshop, or other service provided by the Contractor.
Digital Content:
Online training materials, videos, downloads, templates, toolkits, documents, certificates, recordings, and other digital resources provided by the Contractor.
Start Date:
The date on which access to a Training, Subscription, Assignment, or other service is provided.
Parties:
The Client and the Contractor jointly.
Article 2: Applicability
2.1 These Terms and Conditions apply to all offers, quotations, agreements, subscriptions, training courses, coaching programmes, consultancy services, and other services provided by the Contractor.
2.2 The applicability of any terms and conditions of the Client is expressly excluded, unless otherwise agreed in writing.
2.3 Deviations from these Terms and Conditions are only valid if agreed in writing by both Parties.
2.4 If any provision of these Terms and Conditions conflicts with mandatory consumer protection law, the mandatory legal provision shall prevail for Consumers.
2.5 If these Terms and Conditions are made available in more than one language, the Dutch version shall prevail in the event of any discrepancy or dispute regarding interpretation.
Article 3: Formation of the Agreement
3.1 Training Courses, Subscriptions and Digital Products
An Agreement between the Contractor and the Client is concluded when:
a. The Client completes an online registration or purchase process through the Contractor's website, Thinkific platform, or another online platform used by the Contractor;
b. The Client accepts these Terms and Conditions during the registration or purchase process;
c. The Contractor confirms the registration, order, or payment electronically; or
d. The Contractor provides access to the purchased Training, Subscription, Digital Content, or other service.
3.2 Assignments, Consultancy and Coaching Services
An Agreement for consultancy, coaching, auditing, implementation support, assessments, or other customised services is concluded when:
a. The Client accepts a quotation provided by the Contractor;
b. The Client confirms the assignment in writing, including by email; or
c. The Contractor confirms acceptance of the assignment in writing.
3.3 Electronic Communication
Electronic communication, including emails, online registrations, online purchases, electronic acceptance of Terms and Conditions, and electronic confirmations, shall have the same legal effect as written documents.
3.4 Quotations and Offers
All quotations, proposals, and offers issued by the Contractor are non-binding unless expressly stated otherwise. A quotation remains valid for the period stated in the quotation. If no validity period is stated, the quotation remains valid for 30 days from the date of issue.
3.5 Right to Refuse
The Contractor reserves the right to refuse a registration, order, subscription, or assignment without stating reasons.
Article 4: Performance of the Agreement
4.1 The Contractor shall perform the Agreement to the best of its knowledge, expertise, and professional ability.
4.2 The Client shall provide all information reasonably required for the proper performance of the Agreement. The Client is responsible for ensuring that the information provided is accurate, complete, and up to date.
4.3 The Contractor may make reasonable changes to the content, structure, delivery method, speakers, trainers, coaches, training materials, schedules, or platforms used to provide the services, provided that the overall nature and value of the service are not materially reduced.
4.4 The Contractor may update, improve, expand, replace, or remove training content, templates, toolkits, downloads, videos, assessments, or other learning materials at any time.
4.5 The Contractor may use third-party platforms, including learning management systems, webinar platforms, video hosting services, payment providers, communication tools, and other technology providers to deliver the services.
4.6 The Contractor aims to keep online training platforms and services available but does not guarantee uninterrupted availability. Temporary interruptions due to maintenance, updates, technical issues, security measures, or circumstances beyond the Contractor's control shall not constitute a breach of the Agreement.
4.7 If a customised Assignment requires changes due to additional information, changed circumstances, or Client requests, the Parties shall discuss the impact on planning, scope, and costs. The Contractor may adjust the fees accordingly.
4.8 Any dates, schedules, completion times, or implementation timelines communicated by the Contractor are estimates unless explicitly agreed otherwise in writing.
4.9 Where the Contractor provides access to a Subscription, access remains available only during the active subscription period unless otherwise agreed in writing.
Article 5: Cancellation, Withdrawal Rights and Digital Content
5.1 Right of Withdrawal for Consumers
a. Consumers have a statutory right of withdrawal for distance purchases in accordance with applicable consumer protection legislation.
b. A Consumer may exercise the right of withdrawal within 14 days after concluding the Agreement, unless an exception under applicable law applies.
c. The Consumer is not required to provide a reason for exercising the right of withdrawal.
d. Requests for withdrawal may be submitted via the online withdrawal function provided by the Contractor or by email to [email protected].
e. If a valid withdrawal request is submitted within the applicable withdrawal period, the Contractor will refund payments received in accordance with applicable law.
5.2 Digital Content and Immediate Access
a. By purchasing an online training course, subscription, download, toolkit, template, webinar recording, digital product, or other Digital Content, the Client expressly requests immediate access to the Digital Content following purchase.
b. The Client acknowledges that delivery of the Digital Content starts immediately once access is granted.
c. To the extent permitted by applicable law, the Client acknowledges that the statutory right of withdrawal may no longer apply once delivery of the Digital Content has commenced.
d. Access to a training course, digital product, toolkit, template, download, certificate programme, subscription, or other Digital Content shall be deemed to have commenced when login credentials, access rights, downloads, course materials, videos, certificates, assessments, or other digital resources are made available to the Client.
5.3 Consultancy, Mentoring, Coaching and Customised Services
a. Consultancy services, mentoring services, coaching services, audits, implementation support, assessments, workshops, and other customised services are provided based on a separate quotation or written agreement.
b. The cancellation terms, payment terms, delivery terms, liability provisions, and other conditions applicable to such services shall be stated in the relevant quotation, agreement, or separate terms and conditions provided by the Contractor.
c. In the event of a conflict between these Terms and Conditions and the terms agreed in a quotation, agreement, or separate terms and conditions, the quotation, agreement, or separate terms and conditions shall prevail for the relevant service.
5.4 Non-Participation
Failure to participate in a Training, Subscription, webinar, workshop, coaching session, mentoring session, consultancy activity, or other service does not create a right to a refund, replacement service, extension of access, or compensation unless otherwise agreed in writing.
Article 6: Cancellation, Changes or Refusal by the Contractor
6.1 The Contractor reserves the right to cancel, postpone, reschedule, modify, or discontinue a Training, Subscription, webinar, workshop, coaching programme, consultancy service, or other service if circumstances reasonably require this.
6.2 The Contractor may refuse or terminate participation of a Client or Participant in the event of misconduct, abuse of the platform, violation of these Terms and Conditions, unlawful use of materials, non-payment, or behaviour that disrupts the learning environment or business operations.
6.3 If the Contractor cancels a paid Training, webinar, workshop, coaching programme, or other service before delivery has started, the Client shall be entitled to a refund of any fees already paid for that specific service.
6.4 If a service is rescheduled, the Client may choose to participate on the new date or receive a refund of any fees already paid for that specific service.
6.5 The Contractor shall not be liable for any indirect costs, travel expenses, accommodation expenses, loss of profits, loss of business, or other consequential damages arising from cancellation, postponement, or modification of a service.
Article 7: Replacement of Participants
7.1 A Client may replace a registered Participant with another Participant, provided that the Contractor is notified in writing before the Training, webinar, workshop, coaching session, or other service starts.
7.2 The replacement Participant must meet any applicable participation requirements and must provide all information reasonably required by the Contractor to administer the replacement.
7.3 The Contractor reserves the right to refuse a replacement if the replacement cannot reasonably be processed administratively, technically, or operationally before the start of the service.
7.4 Replacement is not permitted after access to an online training course, subscription, digital content, certificate programme, or other individual user account has been activated, unless otherwise agreed in writing.
7.5 This article does not affect the Contractor's rights under Article 6.
Article 8: Prices
8.1 All prices published on the Contractor's website, training platform, quotations, proposals, or other communications are subject to change without prior notice.
8.2 The prices applicable to an Agreement are the prices displayed or agreed at the time the Agreement is concluded.
8.3 Unless otherwise stated, the price displayed on the website, training platform, quotation, or invoice is the total price payable by the Client. If VAT or other taxes apply, this will be shown in accordance with applicable tax rules.
8.4 Subscription fees, training fees, consultancy fees, coaching fees, and other service fees are stated on the Contractor's website, training platform, quotation, or invoice.
8.5 The Contractor reserves the right to correct obvious pricing errors, typographical errors, or technical errors. If such an error affects an order already placed, the Contractor will inform the Client before proceeding with the Agreement.
8.6 Any additional costs, including travel expenses, accommodation expenses, third-party costs, or other agreed expenses, shall be charged separately unless expressly stated otherwise in writing.
Article 9: Payment
9.1 The Client shall pay all fees due using the payment method offered by the Contractor or its payment providers.
9.2 Online training courses, subscriptions, digital products, webinars, and other online services purchased through the Contractor's website, Thinkific platform, or another online platform must be paid in full before access is granted, unless expressly agreed otherwise in writing.
9.3 Consultancy services, coaching services, audits, implementation support, workshops, and other customised services may be invoiced separately in accordance with the quotation, Agreement, or invoice issued by the Contractor.
9.4 Unless otherwise stated on the invoice, invoices issued by the Contractor must be paid within 30 days of the invoice date.
9.5 Access to training courses, subscriptions, coaching sessions, consultancy services, downloads, certificates, and other services may be suspended until full payment has been received.
9.6 Any travel expenses, accommodation expenses, venue costs, third-party costs, or other agreed expenses are not included in the quoted price unless expressly stated otherwise in writing.
9.7 If the Client fails to pay an invoice within the agreed payment term, the Client shall be in default without further notice. The Contractor shall be entitled to charge statutory interest and reasonable collection costs permitted under applicable law.
9.8 The Contractor may suspend access to online training, subscriptions, coaching services, consultancy services, certificates, downloads, and other services until all outstanding amounts have been paid.
9.9 For subscriptions, recurring payments will be charged according to the selected subscription plan. If a recurring payment cannot be collected, the Contractor may suspend access until payment has been received.
9.10 Any complaint regarding an invoice does not suspend the Client's payment obligation unless otherwise required by applicable law.
Article 10: Suspension and Termination
10.1 The Contractor may suspend or terminate the performance of the Agreement, restrict access to services, or refuse participation in a Training, Subscription, coaching programme, consultancy service, webinar, workshop, or other service if:
a. The Client fails to meet payment obligations;
b. The Client breaches these Terms and Conditions;
c. The Client provides incorrect, incomplete, or misleading information;
d. Continued performance of the Agreement is no longer reasonably possible;
e. The Contractor is required to do so by law or by a competent authority.
10.2 During any period of suspension, the Contractor may restrict access to online training courses, subscriptions, downloads, certificates, coaching sessions, consultancy services, or other services.
10.3 Suspension or termination under this Article does not affect the Contractor's right to payment of amounts already due or any other legal rights available to the Contractor.
10.4 The Contractor shall not be liable for any damages resulting from a suspension or termination that is justified under this Article.
Article 11: Intellectual Property Rights
11.1 All intellectual property rights, including copyrights, database rights, trademark rights, know-how, methodologies, models, templates, toolkits, checklists, training materials, videos, downloads, software, presentations, examinations, certificates, reports, documents, and other materials provided by the Contractor remain the exclusive property of the Contractor or its licensors.
11.2 The Client and Participants receive a limited, non-exclusive, non-transferable right to use the materials solely for their own internal business purposes or personal learning purposes, depending on the nature of the service purchased.
11.3 Without the prior written consent of the Contractor, the Client and Participants may not:
a. Copy, reproduce, distribute, publish, sell, sublicense, rent, or commercially exploit the materials;
b. Share login credentials or provide access to third parties;
c. Upload materials to public websites, social media platforms, intranets, learning management systems, AI systems, or other platforms;
d. Modify, translate, adapt, reverse engineer, or create derivative works from the materials;
e. Use the materials for the development of competing products, services, training programmes, or educational content.
11.4 Clients and Participants may use templates, toolkits, checklists, downloads, procedures, forms, and other implementation materials provided by the Contractor within their own organisation for internal business purposes.
Such use does not transfer any intellectual property rights to the Client or Participant.
Unless expressly permitted under a separate company licence agreement or written agreement, the Client and Participants may not share training access, videos, presentations, examinations, certificates, downloads, toolkits, templates, or other materials with individuals who have not purchased their own licence or been granted access by the Contractor.
11.5 Reports, proposals, assessments, presentations, consultancy deliverables, and other documents created by the Contractor remain the intellectual property of the Contractor unless expressly agreed otherwise in writing.
11.6 The Contractor may use the knowledge, experience, methods, and insights acquired during the performance of services for other assignments and clients, provided that confidential information of the Client is not disclosed.
11.7 Any unauthorised use of the Contractor's intellectual property rights may result in immediate suspension of access to services and may give rise to claims for damages and other legal remedies.
Article 12: Liability
12.1 The Contractor shall perform its services with reasonable care, skill, and professional expertise. All services are provided on a best-efforts basis unless expressly agreed otherwise in writing.
12.2 The Contractor does not guarantee that a Training, Subscription, coaching programme, consultancy service, audit, implementation project, assessment, webinar, toolkit, template, download, or other service will achieve a particular result.
12.3 The Client remains responsible for all decisions, actions, implementations, and business activities undertaken based on information, advice, training materials, templates, toolkits, assessments, reports, or other materials provided by the Contractor.
12.4 To the maximum extent permitted by law, the Contractor's total liability arising from or relating to an Agreement shall be limited to the amount actually paid by the Client for the specific service giving rise to the claim during the twelve months preceding the event giving rise to the liability.
12.5 In all cases, the Contractor's total liability shall not exceed €2,000, unless the damage results from wilful misconduct or gross negligence by the Contractor.
12.6 The Contractor shall not be liable for any indirect damage, consequential damage, loss of profit, loss of revenue, loss of business opportunities, loss of data, business interruption, reputational damage, or other consequential losses.
12.7 The Contractor shall not be liable for damages resulting from:
a. Incorrect, incomplete, outdated, or misleading information provided by the Client;
b. Decisions, actions, or omissions of the Client or Participants;
c. The implementation or non-implementation of recommendations, advice, training materials, templates, toolkits, reports, or assessments;
d. Technical failures, internet disruptions, platform outages, or interruptions caused by third-party service providers;
e. Unauthorised access to accounts resulting from the Client's failure to adequately protect login credentials.
12.8 The Client shall notify the Contractor of any claim in writing as soon as reasonably possible after becoming aware of the event giving rise to the claim.
12.9 Nothing in these Terms and Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
12.10 Training Materials and Regulatory Information
The Contractor makes reasonable efforts to keep training materials, templates, toolkits, downloads, presentations, webinars, and other educational content accurate and up to date at the time of publication.
However, laws, regulations, standards, guidance documents, certification scheme requirements, industry practices, and regulatory interpretations may change over time. The Contractor does not guarantee that any content will remain current, complete, accurate, or suitable for a specific purpose after publication.
The Client and Participants remain responsible for verifying the applicability of information, legal requirements, certification requirements, regulatory requirements, customer requirements, and industry standards before implementing any recommendations or actions.
The Contractor shall not be liable for damages resulting from changes in laws, regulations, standards, certification schemes, guidance documents, regulatory interpretations, or industry practices that occur before or after the use of the training materials or services.
12.11 Educational Purpose
All training courses, webinars, coaching programmes, consultancy services, downloads, templates, toolkits, assessments, and other materials are provided for educational and informational purposes.
The Contractor does not provide legal advice. Clients and Participants remain responsible for obtaining appropriate legal, regulatory, technical, scientific, financial, or professional advice where required.
Article 13: Participant Registration and User Accounts
13.1 Access to online training courses, subscriptions, digital content, webinars, certificates, downloads, toolkits, and other services is personal unless expressly agreed otherwise in writing.
13.2 A licence purchased through the Contractor's website, Thinkific platform, or another online platform is valid for one individual Participant only.
13.3 Login credentials may not be shared with colleagues, third parties, consultants, contractors, customers, suppliers, or any other person.
13.4 The Client and Participant are responsible for maintaining the confidentiality of login credentials and for all activities performed through their account.
13.5 Individual licences may not be transferred, resold, sublicensed, assigned, or otherwise made available to another person without the prior written consent of the Contractor.
13.6 Organisations wishing to provide access to multiple employees, team members, or participants must purchase separate licences or enter into a company licence agreement with the Contractor.
13.7 The Contractor reserves the right to monitor account usage for the purpose of detecting unauthorised sharing, misuse, or licence violations. This monitoring shall be carried out in accordance with applicable privacy laws and the Contractor's Privacy Policy.
13.8 If the Contractor reasonably believes that an account is being shared, transferred, or used in violation of these Terms and Conditions, the Contractor may suspend or terminate access without refund.
13.9 Personal data provided by Clients and Participants shall be processed in accordance with the Contractor's Privacy Policy.
Article 14: Digital Content and Access Rights
14.1 By purchasing an online training course, subscription, download, toolkit, template, webinar recording, digital product, or other Digital Content, the Client expressly requests immediate access to the Digital Content following purchase.
14.2 The Client acknowledges that delivery of the Digital Content starts immediately once access is granted.
14.3 To the extent permitted by applicable law, the Client acknowledges that the statutory right of withdrawal may no longer apply once delivery of the Digital Content has commenced.
14.4 Access to a training course, digital product, toolkit, template, download, certificate programme, or subscription shall be deemed to have commenced when login credentials, access rights, downloads, course materials, videos, certificates, assessments, or other digital resources are made available to the Client.
Article 15: Final Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
15.2 Any invalid provision shall be replaced by a valid provision that most closely reflects the purpose and intent of the original provision.
15.3 These Terms and Conditions, together with the Privacy Policy and any written Agreement between the Parties, constitute the entire agreement between the Parties concerning the subject matter thereof.
15.4 The Contractor may amend these Terms and Conditions from time to time. The most recent version shall be published on the Contractor's website and, where required by law, communicated to Clients.
These Terms and Conditions were last updated on June 16, 2026.